Privacy Policy

Privacy Policy

Last Updated: October 29, 2025

Introduction

Banswara Emitra ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services.

Information We Collect

Personal Information:

• Name, father's/husband's name
• Date of birth and age
• Contact details (phone number, email address)
• Residential address
• Identity proof documents (Aadhaar, Voter ID, PAN, etc.)
• Photographs as required for applications
• Bank account details (for specific services)
• Biometric information (as mandated by government services)

Service-Related Information:

• Application forms and supporting documents
• Payment transaction details
• Service request history
• Communication records

Technical Information:

• Device information
• IP address
• Browser type
• Service access logs

How We Use Your Information

We collect and use your information solely for the following purposes:

Service Delivery:

• Processing government service applications
• Facilitating utility bill payments
• Managing insurance and financial transactions
• Submitting forms to relevant government departments

Communication:

• Sending application status updates
• Providing service-related notifications
• Responding to inquiries and support requests

Compliance:

• Meeting legal and regulatory requirements
• Maintaining records as per government guidelines
• Responding to lawful requests from authorities

Service Improvement:

• Analyzing service usage patterns
• Improving customer experience
• Enhancing operational efficiency

Data Security

We implement strict security measures to protect your information:

Physical Security:

• Restricted access to our premises
• Secure storage of physical documents
• CCTV surveillance in service areas

Digital Security:

• Encrypted data transmission
• Password-protected systems
• Regular security audits
• Secure backup systems

Operational Security:

• Staff training on data protection
• Confidentiality agreements with employees
• Limited access to sensitive information
• Regular monitoring of data access

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We share your information only in the following circumstances:

Government Departments:

• Information necessary for processing your service requests is shared with relevant government departments and agencies as per official requirements.

Service Partners:

• For utility payments and private services, necessary information is shared with authorized service providers (electricity boards, telecom companies, insurance providers, etc.).

Legal Requirements:

• We may disclose information when required by law, court order, or government regulations.

Data Retention

Active Applications: We retain your information as long as necessary to complete the service and maintain records as per government guidelines.

Completed Services: Physical documents are returned or securely destroyed after service completion. Digital records are retained as per legal requirements.

Statutory Period: Certain information is retained for periods mandated by law (typically 3-7 years for financial and government transactions).

Your Rights

You have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Request deletion of information (subject to legal obligations)
• Withdraw consent for specific data processing activities
• Lodge complaints regarding data privacy concerns

Cookies and Tracking

If we operate a website, we may use cookies and similar technologies to enhance user experience. You can control cookie settings through your browser preferences.

Third-Party Links

Our communications or website may contain links to third-party services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies independently.

Children's Privacy

Our services are intended for adults. We do not knowingly collect information from children under 18 without parental consent. Services for minors are processed through their legal guardians.

Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date indicates when changes were last made. Continued use of our services constitutes acceptance of the updated policy.

Data Breach Protocol

In the unlikely event of a data breach, we will:

• Immediately assess and contain the breach
• Notify affected individuals within 72 hours
• Report to relevant authorities as required
• Take corrective measures to prevent future incidents

Contact for Privacy Concerns

For questions, concerns, or requests regarding your privacy and personal information:

Privacy Officer: Banswara Emitra Email: [Privacy Email] Phone: [Contact Number] Address: [Physical Address]

Government Grievance: For complaints regarding data privacy in government services, you may also contact:

• Emitra Helpline: 181
• State Data Protection Officer, Government of Rajasthan

Consent

By using our services, you consent to the collection and use of information as described in this Privacy Policy. For sensitive operations, we may seek explicit consent through signed declarations.

Compliance

This Privacy Policy complies with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices) Rules, 2011
• Aadhaar Act, 2016 (for Aadhaar-related services)
• Digital Personal Data Protection Act, 2023
• Relevant Government of Rajasthan guidelines